FAQ
How long does delivery take?
Orders are processed within 2–3 business days. After processing, delivery typically takes 3–7 business days. The estimated total delivery time is 5–10 business days.
Do you ship throughout the United Kingdom?
Yes, we currently deliver to addresses across the United Kingdom.
How much does shipping cost?
We charge a flat shipping fee of £4.99 on all orders within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order is processed and shipped.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item so we can assist you promptly.
What if my tracking shows "Delivered" but I haven't received my package?
Please contact us within 48 hours of the recorded delivery date. We will work with the shipping carrier to investigate the issue.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways. We do not store your card details on our servers.
How can I contact customer support?
You can reach our customer support team using the details below:
Business Name: Vetiti
Business Hours: 9:00 AM – 5:00 PM (Mon–Sat)
Business Phone: +44 7481 784154
Email: support@vetiti.com
Business Address:
14 Maple Grove,Birmingham, B15 2AB,United Kingdom