Shipping policy

Shipping Policy

At Vetiti, we strive to process and deliver your orders as quickly and efficiently as possible.

Order Cut-Off Time

Orders placed before 2:00 PM (GMT), Monday–Saturday, will begin processing on the same business day.

Orders placed after the cut-off time, on Sundays, or on public holidays will be processed on the next business day.

Order Processing Time

All orders are processed within 2–3 business days (Monday–Saturday) after payment has been successfully received and verified.

Transit Time

After processing, orders are shipped through our trusted delivery partners. Estimated transit time is 3–7 business days.

Estimated Delivery Time

The estimated total delivery time is 5–10 business days from the date the order is placed.

Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, adverse weather conditions, customs processing, or peak delivery periods.

Shipping Fee

A flat shipping fee of £4.99 applies to all orders delivered within the United Kingdom.

The shipping charge will be displayed at checkout before payment is completed.

Shipping Destinations

We currently ship to addresses within the United Kingdom only.

We do not ship to:

P.O. Box addresses
Military addresses
Restricted or inaccessible locations

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where available.

Lost or Damaged Packages

If your package arrives damaged, or if the tracking information shows "Delivered" but you have not received your order, please contact us within 48 hours of the recorded delivery date.

Email: support@vetiti.com

Phone: +44 7481 784154

We will work with the shipping carrier to investigate the issue and assist in resolving the issue.